Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Holmquist, Solveig	Date	Dec 08, 2009 10:35 AM
	Department	Creative Arts/Music	Phone	88437
	Location		Email	holmqus@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040756 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	qp5120glpnz	Location	Bill Kernan
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0051830
	Wired NIC	00:11:24:32:CF:AC

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Dec 11, 2009 11:40 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Dec 11, 2009 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 11, 2009 11:40 AM	removed the old CA-Ellington printer and added the BART - CA-Ellington printer.	Add Attachment
Kevin Elmore	Dec 11, 2009 10:28 AM	The printer that she needs access to is CA-Ellington, btw.	Add Attachment
Kevin Elmore	Dec 11, 2009 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Elmore	Dec 11, 2009 10:27 AM	Her credentials aren't sufficient to send the print jobs. When she sends a job, it prompts her for her credentials. I entered mine, and the job went. It seems that Jordan entered his (based on her description of who helped her) and that worked. Perhaps it's something about admin level users?	Add Attachment
Cinthya Mendez-Garcia	Dec 11, 2009 09:46 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Cinthya Mendez-Garcia	Dec 11, 2009 09:46 AM	called regarding this task.	Add Attachment
Kevin Elmore	Dec 10, 2009 11:58 AM	Her old hard drive was unusable.	Add Attachment
Kevin Elmore	Dec 10, 2009 11:58 AM	She needs to have her network share made simple to access. All of her old data was on her desktop. Hopefully we can remedy this for the future.	Add Attachment
Brian Berkley	Dec 10, 2009 11:40 AM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Dec 10, 2009 09:46 AM	She is on campus until 2:30 today.	Add Attachment
Dale Goodell	Dec 10, 2009 08:38 AM	Please update inventory when old equipment is removed/taken to storage.	Add Attachment
Dale Goodell	Dec 10, 2009 08:36 AM	Task reassigned to Brian Berkley.	Add Attachment
Dale Goodell	Dec 10, 2009 08:32 AM	Machine has been ghosted, updated, named and bound. Assigning this task and giving the machine to him for data recovery from old box.	Add Attachment
Dale Goodell	Dec 09, 2009 04:19 PM	I plan to give the machine to Brian Berkley on Thursday 12/10 for him to move the data from her old machine.	Add Attachment
Dale Goodell	Dec 09, 2009 10:40 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Dec 09, 2009 10:40 AM	I'll get the new machine ready to go today and will coordinate the data recovery/migration with Brian Berkley or Richard Kavanagh.	Add Attachment
Tricia Flaherty	Dec 09, 2009 10:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 09, 2009 10:24 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 09, 2009 10:24 AM	This will be on counter in ITC008 with GFA Form, she currently has no working computer so it needs to be replaced soon, she needs files off of old Hard drive(see Brian Berkley). The Creative Arts staff can let you into her office(Lenore or Lacey)	Add Attachment
Tricia Flaherty	Dec 08, 2009 03:52 PM	I will be assigning a replacement machine for this station in the next 24 hours	Add Attachment
Tricia Flaherty	Dec 08, 2009 03:52 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Dec 08, 2009 10:42 AM	out of warranty, system is dead, will need replacement most likely	Add Attachment
Cinthya Mendez-Garcia	Dec 08, 2009 10:35 AM	says she tried to turn on her machine but it is making weird noises and she tried to reboot the machine but it will not come back on. there is a little screen in the center with a question mark on it. says it is generating other sounds. available times: today anytime.	Add Attachment