Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Spence	Date	Dec 08, 2009 02:29 PM
	Department	Natural Science Division	Phone	88870
	Location		Email	russelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060238 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	J3L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051 UPGRADED to MS Office Pro Plus 2007 from P0073158
	Wired NIC	00:13:72:A6:58:CD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jan 05, 2010 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jan 05, 2010 10:16 AM	installed 07 on machine.	Add Attachment
Nathan Higginbotham	Jan 05, 2010 10:05 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	Jan 04, 2010 02:52 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Jan 04, 2010 02:52 PM	Said if hes there can do it. he is open all day Mondays except 10-11.	Add Attachment
Nathan Higginbotham	Dec 15, 2009 01:36 PM	called and left a vm to set up a time for the install.	Add Attachment
Nathan Higginbotham	Dec 11, 2009 10:18 AM	he was not in his office when I went there.	Add Attachment
Gabriel Thrash	Dec 10, 2009 09:02 AM	Called and left a vmail requesting availability.	Add Attachment
Tricia Flaherty	Dec 08, 2009 02:29 PM	A l;icense of MS Office Pro Plus 2007 from P0073158 has been purchased for Dennis Spence and needs to be installed Invoice for purchase will be sent to Niki Winsl;ow via campus mail	Add Attachment