Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Dec 09, 2009 10:40 AM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080384 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet P3005DN #Q7815A#ABA
	Serial No.	SCNG1N02770	Location	PDR
	Model	Q78915A	Hostname	ns104.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing	Ink/Toner Refill
	Wired NIC	00:1F:29:22:2C:C0

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 21, 2009 09:46 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 21, 2009 09:46 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 21, 2009 09:46 AM	Closed - duplicate task - waiting for toner cartridge from Joanie and then once it's here we will replace the old cartridge and see if that fixes the problem.	Add Attachment
Brian Berkley	Dec 10, 2009 03:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Dec 10, 2009 03:59 PM	**This is an email** Niki, Are you still having issues with the NS104 printer? It appears to be working properly from our end. Please try removing the printer from your list, log out and log back in and contact me if you still have problems with it. Thanks	Add Attachment
Brian Berkley	Dec 10, 2009 03:57 PM	printer is deployed with GPO, successfully sent a test page to it	Add Attachment
Casey Sonflieth	Dec 09, 2009 10:40 AM	the printer has dropped of the printer options on bart. and now it says only NS 104, but with no bart with it. it comes up as printer error. Phone: 8-8206	Add Attachment