Service Request Ticket - # 35257

Service Request Information

CONTACT Name Liu, Jie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2009 08:19 AM
Department Computer Science Division Phone 88989
Location Email liuj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081014[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 5WK0TJ1 Description Dell Inspiron XPS M1330 Laptop, 2.4GHz,800Mhz FSB
Serial No. 5WK0TJ1 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software MS Office Pro Plus 2007 from P0070326

Wired NIC 00:23:AE:23:76:B8


Wireless NIC 00:21:5C:A3:1F:4B


Bluetooth NIC 00:24:2B:EA:E6:58

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Elmore Dec 10, 2009 08:23 AM 
Task reassigned to Self Resolved.
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Kevin Elmore Dec 10, 2009 08:23 AM 
Status changed from (1) Pending to (5) Completed
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Kevin Elmore Dec 10, 2009 08:21 AM 
He will be in his office or in ITC 305 all
morning.  He'll have the laptop with him all the
time.  If no answer at the office phone, it's ok
to come into ITC 305.
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Kevin Elmore Dec 10, 2009 08:19 AM 
the security is valid from 4/1/2009 til 4/1/2010,
but it's giving him an error anyway.  This happens
after he clicks "login" on the Cisco Clean Agent.
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