Service Request Ticket - # 35264

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2009 01:58 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact pshanley05@wou.edu 88925

Tracking

Entered by Date Memo
Patrick Shanley
Email

Public
Entered by Date Memo
Patrick Shanley Dec 10, 2009 02:23 PM 
Task reassigned to Patrick Shanley.
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Patrick Shanley Dec 10, 2009 02:23 PM 
Status changed from (1) Pending to (5) Completed
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Patrick Shanley Dec 10, 2009 01:58 PM 
When she trys to use access there is an error 
message that reads: The database has been placed 
in a state by the user 'Admin' on machine 
TR608809 Kenyand that prevents it from being 
opened or locked. She doens't know what happened 
they used it last night and now it's not working
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