Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Dec 11, 2009 09:42 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050982 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	BQ9WB91	Description	Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
	Serial No.	BQ9WB91	Location	ITC 207 Storage (was S. Scheck/LAS Staff Laptop)
	CPU	Pentium M 2.0 GHz
	OS		Software	MS Office Pro 2003 from P0056071
	Wired NIC	00:12:3F:6B:3B:50
	Wireless NIC	00:16:6F:30:BF:12

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rossm@wou.edu	88046

Entered by	Date	Memo
Mike Ross			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Dec 21, 2009 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Ross	Dec 21, 2009 10:13 AM	I helped Kathy finish the Astra install.	Add Attachment
Nathan Higginbotham	Dec 18, 2009 01:05 PM	Task reassigned to Mike Ross.	Add Attachment
Nathan Higginbotham	Dec 18, 2009 01:05 PM	needs astra installed on both user accounts.	Add Attachment
Nathan Higginbotham	Dec 18, 2009 09:07 AM	Re-imaged machine, probably will need to set up mail for her. Need to see if all programs were installed that she needed.	Add Attachment
Nathan Higginbotham	Dec 14, 2009 11:25 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Cinthya Mendez-Garcia	Dec 11, 2009 09:42 AM	computer is really slow and locks up all the time. it freezes up continually and it is the LAS deans office laptop. she has brought it in. available times: would like a call so she can come and pick it up.	Add Attachment