Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Dec 11, 2009 10:24 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030381 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	70DMS31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office 2003 Pro from P0045165, viking, PL SQL Developer, Milestone, Dreamweaver MX2004 from P0047671 moved to W#20030618 for use by Micheal Baird 10/2005
	Wired NIC	00:0C:F1:74:F4:5F

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 11, 2009 02:46 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 11, 2009 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 11, 2009 02:46 PM	emailed shortcut and instructions.	Add Attachment
Cinthya Mendez-Garcia	Dec 11, 2009 10:25 AM	available times: today until 1pm. but she will be there all day.	Add Attachment
Cinthya Mendez-Garcia	Dec 11, 2009 10:24 AM	says someone went and cleaned out all the computers in the cottage and as a result cleaned out her student workers machines and now they cannot do their work. They need to be able to log on to the remote server and this has disapeared it is not in the accessories folder, that folder is deleted and not there. says they can re create the desktop but they need the remote desktop connection to show up. both computers need the remote desktop WOU# 20020661 WOU# 20030381	Add Attachment