Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Ashley	Date	Dec 14, 2009 10:38 AM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	thomasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8560DN Color Printer #8560/DN
	Serial No.	FBT271652	Location	PDR
	Model	8560/DN	Hostname
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W	Ink/Toner Refill	Black:108R00709 Blue:108R00706 Yellow:108R00708 Magenta:108R00707
	Wired NIC	00:00:AA:C5:77:73

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 22, 2009 07:47 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 22, 2009 07:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 22, 2009 07:47 AM	**This is an email** Thanks Teresa, It only had problems with that one document. It has been fine since. We can go ahead and cancel the request. Ashley Ashley Thomas Office Coordinator Student Enrichment Program TRiO, Student Support Services Western Oregon University (503) 838-8550	Add Attachment
Teresa Hutchinson	Dec 21, 2009 03:20 PM	**This is an email** Hi Ashley, Just letting you know that we still have a service request for you (#35284) relating to a printer not working and we want to thank you for your patience! We'll assist with this as soon as possible. Thanks!	Add Attachment
Casey Sonflieth	Dec 14, 2009 10:38 AM	their zerox printer is coming up with messages asking to put legal paper in. and when it prints, she said that is is all messed up and does not print what they try to print. Phone: 8-8550	Add Attachment