Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Dec 14, 2009 04:24 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080929 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Printer #CB516A#ABA
	Serial No.	SCNDY260161	Location	PDR
	Model	CB516A	Hostname
	Notes	duplexing, 2nd 500 sheet tray original printer	Ink/Toner Refill
	Wired NIC	00:21:5A:8E:2E:A9

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 22, 2009 07:29 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 22, 2009 07:29 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 22, 2009 07:29 AM	**This is an email** Teresa I figured out that my problem was with the mapping of the printer with relation to my e- mail. Debbie has the ability to change that, which she did, so I am set. Thanks for your help. Gary	Add Attachment
Teresa Hutchinson	Dec 21, 2009 03:19 PM	**This is an email** Hi Gary, Just letting you know that we still have a service request for you (#35290) relating to a printer not working and we want to thank you for your patience! We'll assist with this as soon as possible. Thanks!	Add Attachment
Brian Berkley	Dec 16, 2009 08:42 AM	scratch that, we do. SA-Maximus	Add Attachment
Brian Berkley	Dec 16, 2009 08:30 AM	We don't have a printer named Maximus.	Add Attachment
Casey Sonflieth	Dec 14, 2009 04:24 PM	when he tries to print off of his email, it will not print to the network printer named Maximus. but the other printers in the office will print. Phone: 8-8221	Add Attachment