Service Request Ticket

Service Request Information

CONTACT	Name	Cruz Monrroy, Alicia	Date	Dec 15, 2009 03:33 PM
	Department	Student Enrichment Program	Phone	88699
	Location		Email	monrroya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071248 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	2FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C7:C4

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 23, 2009 11:51 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 23, 2009 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 23, 2009 11:51 AM	fixed the printer. was not the default. should be connected now.	Add Attachment
Nathan Higginbotham	Dec 21, 2009 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Dec 16, 2009 10:48 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Casey Sonflieth	Dec 15, 2009 03:33 PM	she is leaving at 4pm today	Add Attachment
Casey Sonflieth	Dec 15, 2009 03:33 PM	she said that the printer that she is trying to print to is not working because the file name is wrong when she chooses the printer that she wants to print too. Printer name: REBA color printer Phone: 8-8699	Add Attachment