Service Request Ticket - # 35317

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2009 11:23 AM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090728[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag 3LMT3L1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 3LMT3l1 Location was Julia Smith, ED

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0073086

Wired NIC 00:24:E8:F5:66:CD


Wireless NIC 00:24:D6:53:75:64


Bluetooth NIC 00:22:5F:97:6C:C1


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Mar 03, 2010 01:41 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dale Goodell Mar 03, 2010 01:41 PM
Marking the initial setup task as completed.  We
received the docking station and I installed it. 
She is experiencing issues with the laptop in
general.  The decision was made to have Richard
work with her to resolve things and probably
create a new image for her laptop.
Add Attachment
Tricia Flaherty Feb 19, 2010 04:59 PM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Tricia Flaherty Feb 19, 2010 04:59 PM
Docking station has arrived and she has a shelf 
for her monitors.  Please set up dock with her 
peripherals and Dual monitors and then bring back 
her old CPU.  The dock is in box with power 
supply and Invoice on counter in ITC008
Add Attachment
Dale Goodell Feb 17, 2010 11:03 AM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Dale Goodell Feb 17, 2010 11:03 AM
Waiting for docking station, which has been
ordered.  She intends to use the new laptop as a
desktop replacement.
Add Attachment
Dale Goodell Jan 27, 2010 02:33 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Dale Goodell Jan 27, 2010 02:33 PM
There has been confusion regarding the old
equipment to be replaced.  I inadvertently took a
2005-series laptop; in reality, the machine being
replaced is WOU # 20030741[Edit Inv] (Dell 4600).  Julia is
aware that this is indeed the machine we need to
take, but isn't ready to give it up at this time.
 Tricia has email documenting Julia's awareness of
this.  I will wait until my return on
approximately 2/15 to contact Julia again to
(hopefully) take the intended equipment.  Tricia
explained to me that it is possible for us to take
the new laptop back (to re-deploy), if Julia
decides she would rather have a desktop as her
replacement.  If we take the new laptop back,
we'll need to do so soon.  There is also a very
remote possibility that Julia may be able to
secure grant funding for a new desktop, as the
2005-series laptop was purchased through a grant.
Add Attachment
Dale Goodell Jan 27, 2010 02:25 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Dale Goodell Jan 08, 2010 04:20 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dale Goodell Jan 05, 2010 10:43 AM
Laptop is ready to deliver; will deliver on
Thursday, 1/7.
Add Attachment
Dale Goodell Dec 17, 2009 02:55 PM
Task reassigned to Dale Goodell.
Add Attachment
Tricia Flaherty Dec 17, 2009 11:23 AM
This will be on counter in ITC008 with GFA setup 
form
Add Attachment