Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Dec 17, 2009 12:04 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090485 (opens in a new window)	Bldg/Room	HWC
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	SW894318766H	Location	Head Coach
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office MAC 2008 from P0072655,TRANSFERED TO KATHERINE'S new laptop JULY2013: Adobe Photoshop Extended CS4 Mac from P0074268
	Wired NIC	64:B9:E8:BF:83:78
	Wireless NIC	00:26:BB:16:80:56
	Bluetooth NIC	60:FB:42:76:F9:B7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 15, 2010 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 15, 2010 04:21 PM	Collected their old machine and moved another workstation.	Add Attachment
Dale Goodell	Jan 05, 2010 10:42 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Jan 05, 2010 10:41 AM	Laptop setup and delivered. I'll contact her in a week or so to move equipment and collect the old box.	Add Attachment
Dale Goodell	Dec 17, 2009 04:08 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Dec 17, 2009 04:08 PM	Laptop is ready to deliver. I've requested wireless activation (Brian Witt).	Add Attachment
Dale Goodell	Dec 17, 2009 02:54 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Dec 17, 2009 12:04 PM	This will be on counter in ITC 008 with GFA setup form	Add Attachment