Service Request Ticket - # 35319

Service Request Information

CONTACT Name Rosa, Luis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2009 12:40 PM
Department Student Health & Counseling Center Phone 88845
Location Email rosal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 T7500 (2.2GHz,4M L2 Cache,800MHz FSB)
Serial No. D72SWD1 Location PDR

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software Windows Vista Bus. downgraded to Win XP Pro, Microsoft Office Pro Plus 2007 from P0062151 installed as Office Pro 2003

Wired NIC 00:15:C5:7F:0F:BD


Wireless NIC 00:1B:77:C4:28:B8

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 08, 2010 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jan 08, 2010 01:54 PM 
Delivered.
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Tricia Flaherty Jan 08, 2010 11:12 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jan 08, 2010 11:12 AM 
His new power cord he ordered on #4695 has 
arrived and I have it ready to go out with 
invoice on counter in ITC008, Dale can you take 
care of this delivery?
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Tricia Flaherty Dec 17, 2009 03:11 PM 
He misplaced his power cord and I told him that I
would send him and Trisha Guy an email with cost
of a replacement that they could submit a purchase
request from.
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Brian Berkley Dec 17, 2009 12:53 PM 
Task reassigned to Tricia Flaherty.
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Casey Sonflieth Dec 17, 2009 12:40 PM 
he is saying that it needs a new power cord and
the laptop is a Dell XPS m1330.

Phone: 8-8845
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