Service Request Ticket - # 35324

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2009 04:09 PM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050167[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 2CTVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:B3:80


TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Jan 05, 2010 10:47 AM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jan 05, 2010 10:47 AM
it works now. Had to reset the video card. 
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Teresa Hutchinson Jan 04, 2010 09:32 AM
Bryan called and said the dislay is flashing and 
the network connection has been checked.
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Lance Jewett Dec 31, 2009 09:34 AM
Task reassigned to Nathan Higginbotham.
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Casey Sonflieth Dec 30, 2009 08:14 AM
Task reassigned to UCS Tech.
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Casey Sonflieth Dec 30, 2009 08:14 AM
Task reassigned to UCS Tech.
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Casey Sonflieth Dec 30, 2009 08:14 AM
the mash access is solved. but now the monitor
flashes on and off. he said that nathan believes
that the video card may be going out

Phone: 8-8452
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Teresa Hutchinson Dec 29, 2009 01:56 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 29, 2009 01:56 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 29, 2009 01:56 PM
Closed - taken care of by Nathan on 12/29/09 - 
was just missing a network cable.
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Casey Sonflieth Dec 29, 2009 01:16 PM
Task reassigned to Nathan Sauer.
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Teresa Hutchinson Dec 29, 2009 09:39 AM
Reassigned as a telecom order and assigned work 
Telecom work order number
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Nathan Higginbotham Dec 18, 2009 03:16 PM
The other machine 50058 is fixed.
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Nathan Higginbotham Dec 18, 2009 03:15 PM
Task reassigned to Paul Lambert.
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Nathan Higginbotham Dec 18, 2009 03:15 PM
The machine 50167 gets a connection when plugged
into another port but its current port does not
work. It is located in ns 004. left a sticky note
on the wall where it is located. Its the only port
without an orange data cover. 
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Nathan Higginbotham Dec 18, 2009 01:46 PM
Task reassigned to Nathan Higginbotham.
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Patrick Shanley Dec 17, 2009 04:09 PM
In NS Lab 104 one computer says it can't login to 
mash, another computer wou# 20050058[Edit Inv] has pop-up 
dialogue box when it boots up asking for 
administrative rights to download software.
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