Service Request Ticket

Service Request Information

CONTACT	Name	Goulding, James	Date	Dec 18, 2009 11:05 AM
	Department	VP Student Affairs	Phone	88303
	Location		Email	gouldinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090732 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	DLB7GK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073136
	Wired NIC	00:26:B9:77:D2:E5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 14, 2010 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 14, 2010 08:11 AM	1/13/2010 -- Second machine setup completed.	Add Attachment
Dale Goodell	Jan 12, 2010 10:25 AM	1/12/2010 -- Delivered both machines to ASWOU offices. Installed CPU WOU # 20090733 and monitor WOU # 20090735. They weren't exactly sure where the other one will go, so I'll wait until tomorrow.	Add Attachment
Dale Goodell	Dec 18, 2009 01:22 PM	I have ghosted both machines and applied Windows updates.	Add Attachment
Dale Goodell	Dec 18, 2009 01:21 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Dec 18, 2009 11:05 AM	W#20090732 and W#20090733 are to upgrade two stations in ASWOU Office along with monitors- W#20090734 and 20090735, please contact James Goulding in the VP of Student Affairs Office for more details on exact delivery location and user setup. These are on counter in ITC 008 with invoice and setup form	Add Attachment