Service Request Ticket - # 35330

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2009 11:45 AM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090737[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. D81VGK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010, Adobe CS6 Design Std WIN from P0089412

Wired NIC 00:26:B9:77:C5:30


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jun 02, 2011 11:34 AM
Status changed from (8) Closed- This is a Duplicate Task to (5) Completed
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Dale Goodell Jun 02, 2011 11:34 AM
Duplicate task; marking as complete.
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Dale Goodell Mar 23, 2011 08:58 AM
Status changed from (1) Pending to (8) Closed- This is a Duplicate Task
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Teresa Hutchinson Mar 22, 2011 12:51 PM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Mar 22, 2011 12:51 PM
****This is an email****

Hi Teresa,


I completely forgot that we actually did need the 
Language pack for the new computers we just had 
installed a few weeks ago. Is it possible to get 
a ticket in for someone to come by and add this 
to all of our computers that were just delivered?


Thanks,


-- 

Ambre Plahn
Coordinator of Office Operations
International Students & Scholars Affairs
Western Oregon University
345 N Monmouth Ave
Monmouth, Oregon 97361
Telephone: 503-838-8434
Fax: 503-838-8338
Website: www.wou.edu/provost/international
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Dale Goodell Jan 08, 2010 01:56 PM
Status changed from (2) Scheduled to (5) Completed
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Dale Goodell Jan 08, 2010 01:56 PM
Ambre's old machine was reassigned to Patricia
Schilasky.  I took care of this installation.
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Dale Goodell Jan 06, 2010 12:25 PM
Status changed from (1) Pending to (2) Scheduled
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Dale Goodell Jan 06, 2010 12:25 PM
Setup complete, with the exception of her printer
(which is broken) and Adobe Creative Suite 2
(scheduled for 1/7/10).  Neng will get Macromedia
Contribute 3 with CPS; Ambre will get Adobe
Creative Suite Premium 2.
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Tricia Flaherty Dec 30, 2009 02:09 PM
Ambre Plahn had called in to say her old machine 
to be repurposed for instructor in MA122
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Dale Goodell Dec 18, 2009 12:36 PM
Machine ghosted and Windows updates applied.
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Dale Goodell Dec 18, 2009 12:36 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Dec 18, 2009 11:45 AM
This is a new computer W#20090737[Edit Inv] and monitor 
W#20090739[Edit Inv] for Ambre Plahn it is not GFA but 
replacing his exsisting station which may be 
repurposed in the ISS offices please talk with 
Ambre Plahn about disposition of his older 
computer, this will be on counter in ITC008 with 
Invoice and New Equip Form
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