Service Request Ticket - # 35346

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 22, 2009 09:23 AM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060418[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. HN4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license Adobe Web Premium CS4 WIN license #AD1CSWPA.0L from P0071719.

Wired NIC 00:19:B9:04:D9:FB

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Feb 05, 2010 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 05, 2010 01:36 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Feb 05, 2010 01:36 PM 
computer name TR60418marvinr
gave her a local account.
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Gabriel Thrash Feb 05, 2010 11:43 AM 
Called and left vmail to see if she still needed
help with her computer, and if she did to call us
back.
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Cinthya Mendez-Garcia Feb 03, 2010 02:53 PM 
****This is an email****
Hi I am Cinthya Mendez from Computing Services and
I am contacting you about a service request,
#35346 entered on December 22. We are not certain
if this is still an issue for you. If you continue
to experience the problem, please give us a call
at: 503-838-8925. We appreciate your patience!

If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.


Thank you,

Cinthya Mendez
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Teresa Hutchinson Jan 08, 2010 04:32 PM 
****This is an email****

Hi Roxanna,

Just letting you know that we still have you on 
our list to help with your second computer having 
you as a local admin.  (#35346)

We will be with you as soon as we can and want to 
thank you for your patience!

Thanks!
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Joshua Johnson Dec 22, 2009 09:23 AM 
the second computer in her office needs to have a
local admin account. she is not able to log into
the computer without unhooking the network cable
from her current computer. would like to make it
to were the workers in her office would be able to
use the computer.

88838
marvinr@wou.edu
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