Service Request Ticket - # 35351

Service Request Ticket - # 35351

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Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Dec 22, 2009 02:04 PM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030696 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:19:A4

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Feb 08, 2010 03:35 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jordan Colton	Feb 08, 2010 03:35 PM	I helped transfer all of his documents to his laptop. It is a personal laptop and he wanted to have his "My Documents" folder from his work computer put onto his laptop. So i copied it all and showed him how to use his flash drive to transfer new documents as he makes them.	Add Attachment
Jordan Colton	Feb 08, 2010 01:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jordan Colton	Feb 08, 2010 01:34 PM	I went over and talked to him about it and i have class soon so i told him i would meet him at 3:00. So i will help transfer the files then.	Add Attachment
Kevin Elmore	Feb 08, 2010 01:06 PM	Dr. Sil called back to say that he's available and is in his office now. I let him know that the tech's have class and different schedule and wasn't sure exactly when Jordan could get back to him.	Add Attachment
Jordan Colton	Feb 08, 2010 12:09 PM	I called and talked to him and he is going home to get his laptop and he will be back in half an hour and he is going to call when he is back.	Add Attachment
Jordan Colton	Feb 01, 2010 03:50 PM	**This is an email** Hey this is Jordan with the UCS. Im emailing you in regards to your service request for transferring data from your old computer. Im very sorry it has taken this long to get to your task, the new email system has been making things very crazy around here. I swung by your office today and noticed I just barely missed your office hours. So I was wondering when the best time to work on this would be? Again im very sorry for how long its taken, and thank you very much for your patience. -- Thank you, ~Jordan	Add Attachment
Jordan Colton	Feb 01, 2010 03:39 PM	I swung by his office and wasn't there. But office hours are MW-2-3 and T 1-2	Add Attachment
Brian Berkley	Feb 01, 2010 03:25 PM	Task reassigned to Jordan Colton.	Add Attachment
Teresa Hutchinson	Feb 01, 2010 03:04 PM	He called me to say he still hasn't heard from anyone about this and would like help as soon as possible.	Add Attachment
Teresa Hutchinson	Jan 08, 2010 04:26 PM	**This is an email** Hi Dr. Sil, Just letting you know that we haven't forgotten about you and still have you on our list to help with regarding file transfers. (Ticket #35351) Thanks for your patience! --	Add Attachment
Casey Sonflieth	Dec 22, 2009 02:04 PM	he is wondering if someone can help him transfer his MY DOCUMENT-FILES, set up the desktop files and also transfer from the old computer in his office. his laptop is here at the helpdesk. Login: siln Phone: 8-8464 Home: 503-838-4724	Add Attachment