Service Request Ticket - # 35352

Service Request Information

CONTACT Name Henslee, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 22, 2009 02:38 PM
Department Facilities Services Phone 88309
Location Email hensleej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040929[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 7XPRP71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053265

Wired NIC 00:12:3F:89:D9:A8

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Casey Sonflieth Dec 22, 2009 03:08 PM 
Task reassigned to Self Resolved.
 Add Attachment
Casey Sonflieth Dec 22, 2009 03:08 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Casey Sonflieth Dec 22, 2009 03:07 PM 
John just called and said that he can get into the
portal now
ill complete the task
 Add Attachment
Casey Sonflieth Dec 22, 2009 02:40 PM 
call the physical plant and have them radio him to
be able to talk to him

other workers havin problems:
Barry McBeth
Thomas Doyle
 Add Attachment
Casey Sonflieth Dec 22, 2009 02:38 PM 
he is saying that him and people in his office and
the myron in the landers lab said they are not
able to log into the Portal and it tells them that
their login or password are incorrect. but they
are able to log into the email just fine.

Phone: 8-8309
this is really important, because without the
portal working, then they are unable to read any
work orders for them to go fix.
Add Attachment