Service Request Ticket - # 35358

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 23, 2009 08:13 AM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070432[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 4XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C3:34

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jan 07, 2010 02:02 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jan 07, 2010 02:02 PM 
Brian and I worked on this and got it back up and
running.
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Teresa Hutchinson Jan 04, 2010 08:38 AM 
****This is an email****

Bill, Michael and Teresa,
The student ID card system is still down.  A work 
order request and a couple calls have been made 
to the help line letting them know that it needed 
to be up for the start of winter term and it is 
still not ready to go.  We need to get this fixed 
as we have new students starting this term, 
replacement IDs and such - this is the busiest 
part of the term and we need to get it up and 
running.  Thanks for your help.
Jon

-- 
Jon Tucker
Director, Werner University Center, Student 
Leadership & Activities
Western Oregon University
(503) 838-8063 (w) 503 838-8427 FAX
www.wou.edu/studentleadership
www.wou.edu/student/wuc
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Patrick Shanley Dec 31, 2009 04:50 PM 
She called back today saying it is imperitive 
this is taken care off first thing monday morning
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Chris Marsaglia Dec 31, 2009 03:37 PM 
She would love it to be done today.
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Ziad Al-sulaiman Dec 31, 2009 10:28 AM 
Called again reminding that it is essential for it
to be working because students are going to need
it on Monday.
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Lance Jewett Dec 30, 2009 01:50 PM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Dec 29, 2009 03:54 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Dec 29, 2009 03:54 PM 
this is important and needs to be done, she said
people are starting to come in asking for new ID cards
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Casey Sonflieth Dec 23, 2009 08:13 AM 
she has a program called identicard that needs to
be loaded onto the info desk computer. she said
when the workers try to log into the program on
the computer, it says it has encountered a problem
and will shut down.

Phone: 8-8088
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