Service Request Ticket

Service Request Information

CONTACT	Name	Sexton, Bill	Date	Dec 23, 2009 09:36 AM
	Department	Human Resources	Phone	88139
	Location		Email	sextonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070982 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4TFYBG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:E3:E7

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Dec 23, 2009 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Dec 23, 2009 01:33 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Dec 23, 2009 01:32 PM	called and told him to try a different TS and it worked. Just ts9 doesnt work.	Add Attachment
Casey Sonflieth	Dec 23, 2009 09:36 AM	he needs access to the visio on microsoft office. he said it asks for admin rights when he tries to open it. and he is just wanting to have access to it, but he doesnt have to have it installed onto his computer is he doesnt have to, but if that what has to happen then thats fine too. Phone: 8-8139	Add Attachment