Service Request Ticket

Service Request Information

CONTACT	Name	Fretz, Rod	Date	Dec 23, 2009 02:09 PM
	Department	Health & Exercise Science	Phone	88295
	Location		Email	fretzr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190380TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641
	Wired NIC	00:25:4B:AF:93:88
	Wireless NIC	00:24:36:B5:3B:26
	Bluetooth NIC	00:25:00:CB:33:83

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jan 08, 2010 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 08, 2010 01:01 PM	his web browser was automatically deleting downloads out of the list as soon as they were downloaded. So he was having to find them by using spotlight to find the downloads folder and open them. so i set it to not delete them until you press the clear button. And i also helped him with a couple other things on his computer as far as showing him how to open new tabs in an internet browser etc.	Add Attachment
Jordan Colton	Jan 08, 2010 12:38 PM	Task reassigned to Jordan Colton.	Add Attachment
Richard Kavanagh student	Jan 08, 2010 08:54 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Dec 23, 2009 02:09 PM	since rod has gotten his new computer he has not been able to download attachments from emails. he has been able to get around the problem by going to the spot light search. he would search for downloads and he was able to find the email. 88295 cell: 5032694938 fretzr@wou.edu will be in his office after the start of the winter term	Add Attachment