Service Request Ticket - # 35439

Service Request Ticket - # 35439

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Dec 29, 2009 04:12 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jan 12, 2010 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jan 11, 2010 11:13 AM	I updated the machine and double checked software. updated bios. Took it off of the dock. The machine does not support the video she needs.	Add Attachment
Nathan Higginbotham	Jan 11, 2010 09:17 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Kevin Elmore	Jan 11, 2010 08:40 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Elmore	Jan 11, 2010 08:40 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Elmore	Jan 11, 2010 08:40 AM	The re-imaging didn't work. The computer is doing all of the same problems.	Add Attachment
Nathan Higginbotham	Jan 05, 2010 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jan 05, 2010 09:41 AM	Finished the image. Unfortunately she didn't have all her stuff backed up but the machine was very difficult to work with. This is why it needed an image.	Add Attachment
Teresa Hutchinson	Jan 04, 2010 09:24 AM	The new employee is here and needs her laptop asap. New employee is Heather Holmes.	Add Attachment
Nathan Higginbotham	Dec 29, 2009 04:44 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Casey Sonflieth	Dec 29, 2009 04:12 PM	she is able to log into the laptop, but not into mash. she would like for this to be worked on on monday, and no one will be in the office tomorrow at all to let anyone in. Phone: 8-8053	Add Attachment