Service Request Ticket - # 35447

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2009 10:18 AM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 84RDPH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, Adobe Production Premium CS5 Win from P0075741 installed as Prod. Premium CS4

Wired NIC 00:21:70:C4:F5:05


Wireless NIC 00:21:5C:86:D9:8F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 11, 2010 04:38 PM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Feb 11, 2010 04:38 PM 
Laptop got a new screen and I took it back up to
him today.
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Adam Wehner Feb 04, 2010 04:03 PM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Feb 04, 2010 04:03 PM 
We are ordering a new LCD panel for one of the
laptops.  The other one is going to be retired.
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Lance Jewett Jan 28, 2010 10:52 AM 
Task reassigned to Adam Wehner.
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Lance Jewett Dec 30, 2009 01:35 PM 
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Dec 30, 2009 01:29 PM 
Changed admin and made the local admin log in.
Other computer the screen is cracked and will need
to be replace.
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Lance Jewett Dec 30, 2009 10:29 AM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson Dec 30, 2009 10:18 AM 
Danny Barnts dropped by two laptops that need 
work.  He'd like one of the two working asap.  
One is #20080465[Edit Inv] and this one is Danny's and last 
night at 10:30 the screen just went out.  The 
second is #20071106[Edit Inv] and it was Russ Blunck's and 
he'd like to change the Admin to something else.  
See Teresa for what he'd like it to be if 
possible.
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