Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Dec 30, 2009 10:33 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090313 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM9CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641. MS Office Pro from P0047320, Dremaweaver MX 2004 from P0049184, Adobe CS3 Design Prem WIN from P0063828.
	Wired NIC	00:24:E8:30:6A:97

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jan 11, 2010 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jan 11, 2010 08:16 AM	We received the replacement RAM modules and I installed them. The old ones are sent back to Dell.	Add Attachment
Todor Todorov	Dec 30, 2009 03:22 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Todor Todorov	Dec 30, 2009 02:59 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Dec 30, 2009 02:59 PM	I identified the problems as a faulty RAM module. Contacted Dell, and a replacement should be on the way (Dispatch #122829253). Meanwhile, the system is running with 1 module (2GB RAM).	Add Attachment
Casey Sonflieth	Dec 30, 2009 10:33 AM	she said that she was working and it came up with a full screen error message and to try restarting it. she did and the screen is blue now. and not doing anything else. Phone: 8-8275	Add Attachment