Service Request Ticket

Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Dec 30, 2009 11:46 AM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	248T2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151
	Wired NIC	00:1A:A0:4A:B6:A1

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 30, 2009 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 30, 2009 12:52 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 30, 2009 12:52 PM	fixed her task. everything loaded. Paul needed to switch a network port.	Add Attachment
Patrick Shanley	Dec 30, 2009 12:06 PM	She doesn't have any network drive access and she believes this is inhibiting her from accessing email	Add Attachment
Casey Sonflieth	Dec 30, 2009 11:46 AM	she can not get thunderbird to work and something is wrong with her imcoming mail settings. she said that she cant get any work done without it work. and that she was working with it all last week. Phone: 8-8756	Add Attachment