Service Request Ticket

Service Request Information

CONTACT	Name	Lambert, Paul	Date	Dec 30, 2009 12:04 PM
	Department	University Computing Solutions	Phone	88003
	Location		Email	lambertp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080596 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	7F23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B9:07

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 30, 2009 01:43 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 30, 2009 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 30, 2009 01:43 PM	I'm sorry - this is a test	Add Attachment
Teresa Hutchinson	Dec 30, 2009 12:09 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Dec 30, 2009 12:09 PM	**This is an email**	Add Attachment
Teresa Hutchinson	Dec 30, 2009 12:04 PM	inspected, want to checke something else	Add Attachment
Teresa Hutchinson	Dec 30, 2009 12:04 PM	This keeps happening and customer is getting frustrated.	Add Attachment