Service Request Ticket

Service Request Information

CONTACT	Name	Tracy, Ramsey	Date	Jan 04, 2010 07:26 AM
	Department	Humanities Division	Phone	88487
	Location		Email	tracyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081043 (opens in a new window)	Bldg/Room	OFF
	Service Tag	B7XCQJ1	Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	B7XCQJ1	Location	was Ramsey Tracy- STOLEN in MEXICO
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070415, Nero 9 Mini box from P0070415, Adboe Master Col. CS4 WIN from P0070415, Sony Sound Forge v9 from P0070410
	Wired NIC	00:24:E8:9E:4B:1B
	Wireless NIC	00:22:FB:1C:C6:40

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jan 07, 2010 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 07, 2010 04:16 PM	Just talked to her and good to go.	Add Attachment
Jordan Colton	Jan 07, 2010 09:09 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Jan 07, 2010 09:08 AM	We are re-imaging her laptop right now, i will make sure that she has admin rights on it. She also has a checkout laptop right now that Brian Berkley added her as an admin on and she took it home last night and still couldnt connect to her wireless...	Add Attachment
Kevin Elmore	Jan 04, 2010 07:28 AM	Or...have someone help her set it up.	Add Attachment
Kevin Elmore	Jan 04, 2010 07:26 AM	She either needs admin rights to adjust wireless settings for home. Or	Add Attachment