Service Request Ticket - # 35500

Service Request Information

CONTACT Name Dauer, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2010 08:17 AM
Department Education & Leadership Phone 88230
Location Email dauers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. SW8830130ZE3 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office 2008 for MAC from P0067422

Wired NIC 00:22:41:1E:C1:6B


Wireless NIC 00:21:E9:E3:5C:1A


Bluetooth NIC 00:21:E9:D5:63:EF

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Kevin Elmore Jan 04, 2010 12:03 PM 
Task reassigned to Teresa Hutchinson.
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Kevin Elmore Jan 04, 2010 12:03 PM 
Status changed from (1) Pending to (5) Completed
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Kevin Elmore Jan 04, 2010 12:03 PM 
She called back and said it's working now and the
ticket can be closed.
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Brian Berkley Jan 04, 2010 09:29 AM 
Task reassigned to Network Support.
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Teresa Hutchinson Jan 04, 2010 08:17 AM 
She said at home she can get the recent emails 
but at the work no emails from December 31st.  
Needs help asap!  Will keep door open if she is 
in class.
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