Service Request Ticket - # 35502

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2010 08:28 AM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040377[Edit Inv] (opens in a new window) Bldg/Room AD 302A
Service Tag CSF2R51 Description Latitude D505 Pintium M, 725 (1.60GHz), 15.0 XGA
Serial No. CSF2R51 Location Computer was parted out in back 107

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0049368, Adobe Creative Suite Premium from P0049796, Dreamweaver MX2004 from P0049796

Wireless NIC 00:0B:7D:09:27:BA

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 11, 2010 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 11, 2010 04:37 PM 
Screen was replaced on the laptop and I took it up
to him.  I told to be careful with this one so it
doesn't get broken.
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Lance Jewett Jan 28, 2010 10:53 AM 
Task reassigned to Adam Wehner.
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Lance Jewett Jan 27, 2010 12:05 PM 
Task reassigned to Lance Jewett.
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Brian Berkley Jan 07, 2010 01:52 PM 
Call Dell, get a quote for repair of the newer
laptop with broken screen.  Find out how much the
other laptop is to get fixed as well.

Danny definitely wants the newer laptop repaired asap
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Teresa Hutchinson Jan 07, 2010 11:59 AM 
Just stopped by to check on it and would like it 
today if at all possible for keeping stats for 
tonights game.
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Teresa Hutchinson Jan 05, 2010 09:27 AM 
Danny brought it back and said that it's still 
having problems. He wasn't able to a graceful 
shut down because of the problems it was having.
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Lance Jewett Jan 04, 2010 01:25 PM 
reconnected the panel and it works. Left it up
front and left a VM telling him it was ready
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Nathan Higginbotham Jan 04, 2010 09:51 AM 
Backlight is confirmed out. We can get an estimate
on the cost to repair it but the laptop is 6 years
old and would suggest getting an new one instead
of paying the 400 for a new screen.
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Teresa Hutchinson Jan 04, 2010 08:28 AM 
The back light seems to have went out on the 
laptop last night when he was working on it.  He 
would like the laptop back by this Thursday, 
1/7/10 if possible.
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