Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jan 05, 2010 08:53 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070155 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	2GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:4F

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jan 13, 2010 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	Jan 11, 2010 07:38 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	Jan 07, 2010 02:35 PM	can not access any of the drives she has restarted the computer and the problem is still happening	Add Attachment
Lance Jewett	Jan 07, 2010 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jan 05, 2010 01:26 PM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	Jan 05, 2010 12:30 PM	I emailed Brian and let him know	Add Attachment
Teresa Hutchinson	Jan 05, 2010 12:26 PM	Lori called me to ask on the status because she is frustrated that she can't get work done. I told her I would pass on the message.	Add Attachment
Casey Sonflieth	Jan 05, 2010 09:50 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jan 05, 2010 09:50 AM	she called back saying she needs this done soon	Add Attachment
Casey Sonflieth	Jan 05, 2010 08:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Jan 05, 2010 08:54 AM	she said she cant do work without it	Add Attachment
Casey Sonflieth	Jan 05, 2010 08:53 AM	she said she is getting a message about the windows security. and she was told in the message somewhere that her computer is being attacked. Phone: 8-8884	Add Attachment