Service Request Ticket

Service Request Information

CONTACT	Name	Djokotoe, Vivian	Date	Jan 05, 2010 09:59 AM
	Department	Criminal Justice	Phone	88358
	Location		Email	djokotoev@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080467 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	94RDPH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, transfered from W#20030714 DreamWeaver MX 2004 from P0052571
	Wired NIC	00:21:70:C4:F5:6D
	Wireless NIC	00:21:5C:86:99:3F

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jan 15, 2010 12:02 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jan 15, 2010 12:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jan 15, 2010 12:02 PM	Laptop is up front and ready to be delivered.	Add Attachment
Lance Jewett	Jan 14, 2010 11:12 AM	Called and left her a VM about status	Add Attachment
Lance Jewett	Jan 14, 2010 11:11 AM	Adam has the laptop, the new stick of RAM will be here on Friday. I will call her and let her know.	Add Attachment
Teresa Hutchinson	Jan 13, 2010 02:12 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 13, 2010 02:12 PM	She came in today to get her laptop and there were no tech's available. She also has signed up for wireless so she would like to get her laptop and when she picks it up to make sure wireless is working.	Add Attachment
Joshua Johnson	Jan 12, 2010 02:29 PM	called and wanted to know what the progress was on the computer	Add Attachment
Casey Sonflieth	Jan 12, 2010 08:59 AM	Can someone check on the status of the laptop. she called back here asking if anything was updated with the status. 8-8358	Add Attachment
Teresa Hutchinson	Jan 05, 2010 09:59 AM	Vivian came in and dropped off her laptop. It keeps power cycling and shutting off over and over.	Add Attachment