Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Jan 05, 2010 12:56 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080827 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905KN50TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:23:DF:8F:47:1C
	Wireless NIC	00:24:36:B1:DF:12
	Bluetooth NIC	00:23:12:4B:85:FA

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jan 11, 2010 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 11, 2010 01:15 PM	was having a network cord issue. so i unplugged and re-plugged it into the wall and the computer, then released the DHCP Lease, and unbound/re-bound the computer and it is working good now, i was able to log in a couple of times.	Add Attachment
Jordan Colton	Jan 11, 2010 12:49 PM	Task reassigned to Jordan Colton.	Add Attachment
Casey Sonflieth	Jan 07, 2010 09:09 AM	in APS 212 lounge	Add Attachment
Casey Sonflieth	Jan 07, 2010 09:09 AM	he said that he available all day ad the door is open if he is gone.	Add Attachment
Christian Rogers	Jan 05, 2010 12:56 PM	Have a mac that is not allowing any logins. Checked plug in. its in a lounge behind apsc 212 can be reached anytime.	Add Attachment