Service Request Ticket - # 35611

Service Request Information

CONTACT Name Keller, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2010 08:22 AM
Department Deaf Studies and Professional Studies Phone 88746
Location Email kellerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081155[Edit Inv] (opens in a new window) Bldg/Room DFSC Server Room
Service Tag DLSS5K1 Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. DLSS5K1 Location Server Room

CPU Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)


OS Windows 7 Pro, 64 bit Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962

Wired NIC 00:24:E8:B5:59:E1


Wireless NIC 00:22:FB:89:02:40

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jan 06, 2010 10:17 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jan 06, 2010 10:17 AM 
fixed her issue. The old system did not transfer
vacations to the new one for her.
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Nathan Higginbotham Jan 06, 2010 09:20 AM 
Task reassigned to Nathan Higginbotham.
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Kevin Elmore Jan 06, 2010 08:24 AM 
She's in the office all morning.  Kathy in the
special office (ED 220) can let a tech into her
office.  "Computer is sluggish, crashes
intermittently, and doesn't like IE."  I advised
her to use Firefox and got her to place a shortcut
to it on her desktop. (There wasn't one before).
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Kevin Elmore Jan 06, 2010 08:22 AM 
Thunderbird is giving her fits that prevent her
from getting her vacation message.  Plus, the
computer is crashing intermittently.
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