Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Ashley	Date	Jan 06, 2010 10:43 AM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	thomasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jan 14, 2010 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jan 14, 2010 03:33 PM	Taken care of. Everyone is working at 100%	Add Attachment
Jordan Colton	Jan 12, 2010 11:34 AM	Sheree is working now. All that is left is Don	Add Attachment
Jordan Colton	Jan 12, 2010 11:16 AM	I have her and the rest of the people in the office working on outlook and they are able to share calendars. I have to go and fix Don's and make sure that Sheree's is working because she was out of the office, but the main portion (the hard part) of this task is complete	Add Attachment
Jordan Colton	Jan 11, 2010 01:39 PM	she was out to lunch so i will take care of this task tomorrow. Also i migrated alicia to outlook and am going to migrate latitia to outlook (Both are in that department)	Add Attachment
Jordan Colton	Jan 11, 2010 01:10 PM	going to switch her to outlook	Add Attachment
Jordan Colton	Jan 11, 2010 12:08 PM	Task reassigned to Jordan Colton.	Add Attachment
Richard Kavanagh student	Jan 08, 2010 09:10 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kevin Elmore	Jan 06, 2010 10:43 AM	They are unable to make the class due to workload.	Add Attachment