Service Request Ticket - # 35620

Service Request Information

CONTACT Name Martella, Gianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2010 11:17 AM
Department Humanities Division Phone 88430
Location Email martelg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040620[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 3Y2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 3Y2QV61 Location ITC Fee Payment (was Gianna Martella)

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0051548

Wired NIC 00:11:43:BA:CE:CF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 20, 2010 10:46 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 20, 2010 10:46 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Jan 20, 2010 10:46 AM 
Closed - 5 days, no contact
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Teresa Hutchinson Jan 12, 2010 08:10 AM 
****This is an email****

Hi Gianna,

We were just checking in regarding a service 
request that we have for you (#35620) relating to 
your email not opening.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help.

Thanks!
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Todor Todorov Jan 11, 2010 09:08 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Todor Todorov Jan 11, 2010 09:08 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Todor Todorov Jan 11, 2010 09:08 AM 
Waiting for her to come back and confirm that it
is working for her now.
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Todor Todorov Jan 11, 2010 09:07 AM 
I updated her Java and Firefox(she had version
1.07 running).
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Todor Todorov Jan 11, 2010 09:06 AM 
Task reassigned to Todor Todorov.
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Richard Kavanagh student Jan 08, 2010 09:11 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Jan 06, 2010 11:17 AM 
her email stalls at 85% and will not open to the
mail. she has refreshing and it goes back into
loading. the problem has persisted for a few days
now. she has restarted her computer.  

88430
martelg@wou.edu
hss 324
if need her friday 10-1130
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