Service Request Ticket - # 35622

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2010 11:29 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030854[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186

Wired NIC 00:0C:F1:EA:34:7E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 20, 2010 12:03 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 20, 2010 12:03 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 20, 2010 12:03 PM 
****This is an email****

As to the email stalling out. That was a problem 
that we were having when email was being migrated 
over to the new system. It has since quit doing 
it so I think we are good on this service 
request. Thanks for checking!!

Tina
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Teresa Hutchinson Jan 20, 2010 10:56 AM 
****This is an email****

Hi Tina,

Hope things are going well!

We were just checking in with you regarding a 
service request that we have for you (#35622) 
relating to email stalling out at 85%.   If this 
is something that is still happening for you, 
just let me know and we'll be happy to help.

Thanks!
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Brian Witt Jan 12, 2010 11:11 AM 
Task reassigned to UCS Tech.
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Brian Witt Jan 12, 2010 11:11 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Witt Jan 08, 2010 04:02 PM 
Sent email explaining that it is a Java Runtime /
browser issue, with solution suggestions. 
Awaiting feedback to see whether or not the user
can fix the issue.
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Brian Witt Jan 08, 2010 12:03 PM 
Task reassigned to Brian Witt.
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Richard Kavanagh student Jan 08, 2010 09:11 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Jan 06, 2010 11:31 AM 
88732 
palmert@wou.edu
apsc 501
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Joshua Johnson Jan 06, 2010 11:29 AM 
all email accounts get to 85% and then stall out.
they do not know if it is the computer. they have
refreshed the computer and they have restarted the
computer. if they go to a different computer they
email will work.
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