Service Request Ticket - # 35640

Service Request Information

CONTACT Name Johnson, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2010 02:35 PM
Department The Research Institute Phone 88797
Location Email johnsnb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060058[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag BTWRBB1 Description OptiPlex GX620 Pent. D, 3.60GHz, 2x2M, 800MHz FSB
Serial No. BTWRBB1 Location 007

CPU Pentium D 3.60 GHz, 800MHz FSB


OS Unknown Software OFFICE Pro 2003 from TRI licensing

Wired NIC 00:13:72:97:78:36

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 08, 2010 10:38 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 08, 2010 10:38 AM 
walked him through installing java connector and
registry entries
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Brian Berkley Jan 08, 2010 10:04 AM 
Task reassigned to Brian Berkley.
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Richard Kavanagh student Jan 08, 2010 09:13 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Cinthya Mendez-Garcia Jan 06, 2010 02:37 PM 
says cell phone is best way to contact him.
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Cinthya Mendez-Garcia Jan 06, 2010 02:36 PM 
cell phone: 503-420-9077
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Cinthya Mendez-Garcia Jan 06, 2010 02:35 PM 
says he can get into his old email but would like
to be able to go through ms outlook but is unable
to. does not get any error messages. says the box
for the servers are greyed out and should be
pointed to outgoing.wou.edu and incoming.wou.edu
but does not know how to fix this. 



available times: 
anytime today or pick a time tomorrow and give him
a call.
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