Service Request Ticket - # 35671

Service Request Ticket - # 35671

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Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Jan 07, 2010 10:32 AM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050142 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	B8TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866
	Wired NIC	00:12:3F:91:6B:51

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 02, 2010 10:00 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 02, 2010 10:00 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 02, 2010 10:00 AM	**This is an email** No, I got the email explaining it and have since figured it out. Thank you! Shawn	Add Attachment
Teresa Hutchinson	Feb 02, 2010 09:19 AM	**This is an email** Hi Shawn, We were just checking in with you regarding a service request that we have for you (#35671) relating to not being able to find the corporate directory. If this is something that we can still be of assistance with, just let us know and we'll be happy to help. Thanks!	Add Attachment
Todor Todorov	Feb 02, 2010 08:07 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Jan 25, 2010 08:13 AM	**This is an email** Hello Shawn, This is Todor from University Computing Services at WOU emailing you in regards to your service request that you are unable to find the corporate directory under the new email system. Please, call us back at ext.8-8925 or reply to this email if this is still an issue. For a quick reference, you can access the corporate directory when you log-on to the webmail (www.wou.edu/webmail): it is located under the Address Book tab (2nd item down under All Contacts). Thank you,	Add Attachment
Todor Todorov	Jan 20, 2010 03:15 PM	I called again, waiting for a call back.	Add Attachment
Todor Todorov	Jan 11, 2010 09:14 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jan 11, 2010 09:14 AM	I called and left her a VM. Corporate directory is under the Address Book tab (2nd item, under All Contacts)	Add Attachment
Brian Berkley	Jan 08, 2010 12:03 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jan 07, 2010 10:32 AM	she is trying to find the corperate directory and is unable to find it now Phone: 8-8985	Add Attachment