Service Request Ticket - # 35683

Service Request Information

CONTACT Name Ward, Pam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2010 02:09 PM
Department College of Education Phone 89292
Location Email wardp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040549[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description iMac G5 20 in 1.8GHz Superdrive #Z095
Serial No. W8503016PNZ Location

CPU G5 1.8GHz


OS Unknown Software MS Office 2004 Pro from P0050866

Wired NIC 00:11:24:70:B4:8A


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Apr 15, 2010 03:15 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Feb 25, 2010 09:05 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Feb 23, 2010 04:22 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Feb 22, 2010 01:43 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 22, 2010 01:43 PM
Status changed from (3) Order in Process to (1) Pending
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Tricia Flaherty Feb 22, 2010 01:43 PM
I have a new iMac tagged and ready to be setup 
for Pam Ward to replace the old one with 10.3 
thus can't update browsers
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Tricia Flaherty Feb 05, 2010 02:02 PM
Status changed from (1) Pending to (3) Order in Process
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Tricia Flaherty Feb 05, 2010 02:00 PM
This machine is on my priority list to be replaced
when my next batch of imac desktops on order arrive
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Jordan Colton Feb 04, 2010 03:25 PM
Task reassigned to Tricia Flaherty.
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Jordan Colton Feb 04, 2010 03:25 PM
She is running 10.3.9, so she just needs an
upgraded system
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Jordan Colton Feb 04, 2010 03:24 PM
****This is an email****

Hey this is Jordan with the UCS. I talked to Brian
Berkley and i also got the update about your
computer running 10.3.9. This means that you need
an upgrade for your computer. So I gave the task
to Tricia who handles new equipment, and you
should be due for an upgraded computer! So thank
you for your patience and enjoy your new system!

-- 
Thank you,
   ~Jordan
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Jordan Colton Feb 04, 2010 03:22 PM
wou # 20040549[Edit Inv]
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Christian Rogers Feb 04, 2010 12:14 PM
she is in the gym most of the dat today(thursday)
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Christian Rogers Feb 04, 2010 12:13 PM
She said Brian asked about the operating system.
she uses firefox 10.3.9.
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Jordan Colton Feb 04, 2010 08:23 AM
****This is an email****

Jordan,

I will not be there tomorrow but my office mates
will be either in the office or in the main gym,
for most of the day tomorrow.  You can call the
office phone 88504 and ask for Jan or Marita to
see when they may be in the office itself or find
them in the gym.  I will be there on Thursday at
2pm again until about 2:30 (or down the hall).  I
also have a class at 4pm so I will be back in the
building by 3:45 moving mats in the gym.  I also
have classes from 11-2:00 in the gym and you can
come into the gym and I can let you in sometime then.

Thanks,
Pam Ward
HPE
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Jordan Colton Feb 02, 2010 02:49 PM
She wasnt there....So i will have to catch her at
a later time.
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Nathan Higginbotham Feb 02, 2010 09:08 AM
Task reassigned to Jordan Colton.
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Nathan Higginbotham Feb 01, 2010 07:11 PM
How about Tuesday at 2pm? Someone needs to be
there at 2. 
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Nathan Higginbotham Feb 01, 2010 10:04 AM
Hello Pam,
This is Nathan with UCS. I am contacting you about
your service request for the mac mail. I was
wondering when would be a good time to set up the
mail for you. please call at 88925 to update the
service request with the time.

Nathan- UCSTech
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Brian Witt Jan 21, 2010 03:13 PM
She is available on TUESDAY the 26th @ 2 or 3:30.

She has an old mac running 10.3. Browsers will not
open the new mail system in that OS. She needs Mac
Mail set up.  
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Joshua Johnson Jan 21, 2010 02:52 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Joshua Johnson Jan 21, 2010 02:50 PM
she tried to use the instructions in the email
that Brian Witt sent. She still not able to see
her email.
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Brian Witt Jan 12, 2010 11:12 AM
Task reassigned to UCS Tech.
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Brian Witt Jan 12, 2010 11:12 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Witt Jan 08, 2010 04:03 PM
Sent email explaining that it is a Java Runtime /
browser issue, with solution suggestions. 
Awaiting feedback to see whether or not the user
can fix the issue.
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Brian Witt Jan 08, 2010 12:03 PM
Task reassigned to Brian Witt.
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Richard Kavanagh student Jan 08, 2010 09:20 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Jan 07, 2010 02:10 PM
there are other professors in the office if Pam is
not on campus
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Joshua Johnson Jan 07, 2010 02:09 PM
The email will load to 85% and then will stall
out. The computer has been shutdown and the
problem still persist. The problem has been
happening since Tuesday. 
wardp@wou.edu
88054
OPE 117
Would like to have a tech call before they for over. 
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