Service Request Ticket

Service Request Information

CONTACT	Name	Dauer, Susan	Date	Jan 07, 2010 02:31 PM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	swartzer@wou.edu	88795

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Jan 25, 2010 06:25 PM	Status changed from (8) Closed- This is a Duplicate Task to (5) Completed	Add Attachment
Ron Swartzendruber	Jan 25, 2010 06:25 PM	OK, this closed/duplicate thing isn't working; it doesn't actually close the task. Marking it completed.	Add Attachment
Ron Swartzendruber	Jan 20, 2010 12:08 AM	Status changed from (1) Pending to (8) Closed- This is a Duplicate Task	Add Attachment
Ron Swartzendruber	Jan 20, 2010 12:08 AM	This is a duplicate task; see 35818.	Add Attachment
Kevin Elmore	Jan 11, 2010 12:50 PM	She called to check on status.	Add Attachment
Brian Berkley	Jan 08, 2010 12:04 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Richard Kavanagh student	Jan 08, 2010 09:21 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Jan 07, 2010 02:31 PM	since the email has change her email address book has been empty. none of the contacts have been moved over. she would like to have some one come over and help set up the address book or recover the address book	Add Attachment