Service Request Ticket

Service Request Information

CONTACT	Name	Hoffman, Kim	Date	Jan 07, 2010 03:28 PM
	Department	Creative Arts/Art	Phone	88248
	Location		Email	hoffmak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090491 (opens in a new window)	Bldg/Room	SSC 237
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP94209X0TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:EF:68:F6
	Wireless NIC	00:26:08:F4:09:E5
	Bluetooth NIC	00:26:4A:A0:1A:F1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 27, 2010 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 12, 2010 03:24 PM	Also needs: - Picture Project - Adobe Creative Suite, available at this path: T:\5. Mac Software\Adobe\Creative Suite Prem	Add Attachment
Dale Goodell	Jan 11, 2010 02:04 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jan 11, 2010 10:43 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 11, 2010 10:42 AM	This is on counter in ITC008 with GFA setup form	Add Attachment
Brian Berkley	Jan 11, 2010 09:21 AM	Where is he on the list for a new computer?	Add Attachment
Brian Berkley	Jan 11, 2010 09:21 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Jan 11, 2010 09:21 AM	5.5 years old, 512mb ram	Add Attachment
Brian Berkley	Jan 11, 2010 09:16 AM	10.4.11	Add Attachment
Brian Berkley	Jan 08, 2010 03:49 PM	Old Mac, probably running old safari or out of date OS x.	Add Attachment
Richard Kavanagh student	Jan 08, 2010 09:21 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Jan 07, 2010 03:28 PM	the email system will not allow him to scroll down to the bottom of the email. there is pin wheel that comes on when he tries to go the scroll bar to scroll it down. the email is also opening slowly. not able to get into the inbox after opening a email. hoffmak hoffmak@wou.edu 88248 CH 204	Add Attachment