Service Request Ticket - # 35701

Service Request Information

CONTACT Name Dickinson, Eliot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2010 05:02 PM
Department Social Science Phone 88835
Location Email dickinse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20070774[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 1908FP 19in LCD Monitor
Serial No. CN0UW042641808367J1H Location PDR

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Feb 11, 2010 12:29 PM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 11, 2010 12:10 PM
*This is an email*

Hey Elliot,

I have been trying to reach you by phone but am
not sure of your office hours. This email is
concerning your macbook that I took at look at. I
talked with our mac person Richard and also with
Brian Berkley our windows administrator. They both
determined that the 10.3 is not capable of running
any of the apps needed for our mail server. Also
Firefox newer than version 2 cannot run on 10.3,
that is why the Firefox installed on your machine
does not run. If you have any questions please
email me back.

Nathan Higginbotham- UCSTech
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Richard Kavanagh student Feb 09, 2010 08:09 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 05, 2010 11:04 AM
Task reassigned to Richard Kavanagh.
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Nathan Higginbotham Feb 05, 2010 11:04 AM
He is bringing in his laptop on monday to get
updates. I could not get his lan to work either.
Updates for java and browsers.
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Nathan Higginbotham Feb 02, 2010 09:14 AM
He is going to need his airport card updated. He
is using 10.3 or 10.4, don't recall. I left a vm
for him to drop it by so we can work on it. It is
a personal machine but he had approval from bill
during the summer but never brought it in. Special
request
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Nathan Higginbotham Jan 22, 2010 09:23 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jan 22, 2010 09:23 AM
called and left a voicemail for what time he is
available. 
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Cinthya Mendez-Garcia Jan 20, 2010 04:07 PM
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Jan 20, 2010 04:07 PM
says the hour glass pops up and his machine does
nothing and just freezes up. 
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Cinthya Mendez-Garcia Jan 20, 2010 04:05 PM
called to check on the status of this task. trying
to burn pdf. files on a CD but his computer
freezes up when he inserts a CD. 
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Joshua Johnson Jan 11, 2010 04:17 PM
called to update and check up on the task.
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Chris Marsaglia Jan 07, 2010 05:03 PM
The computer in his office can not burn cds. He is 
having major issues with these computer things, and 
really has no idea how to fix these things. 
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Chris Marsaglia Jan 07, 2010 05:02 PM
Can not burn CDs. 

His laptop needs to be updated for wireless 
access. It seems that his internet browser is so 
out dated that he cant go out and find the 
updates.
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