Service Request Ticket - # 35717

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2010 10:29 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090249[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 518H7K1 Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 518h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:D8:C7


Wireless NIC 00:24:2C:5B:55:70


Bluetooth NIC 00:25:56:D3:B4:D5

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 14, 2010 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 14, 2010 01:37 PM 
Status changed from (4) On Hold to (1) Pending
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Adam Wehner Jul 14, 2010 01:37 PM 
The library has this laptop back now.
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Adam Wehner Jul 02, 2010 02:43 PM 
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Jun 29, 2010 10:25 AM 
Task reassigned to Adam Wehner.
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Lance Jewett Jun 29, 2010 10:25 AM 
Status changed from (1) Pending to (4) On Hold
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Richard Kavanagh student Jun 28, 2010 08:19 AM 
Adam told me that Dr. Neely is using it as a loaner until he gets a 
replacement for his laptop.
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Brian Berkley Jun 24, 2010 05:10 PM 
Bill K. knows where the laptops are I believe.  I
think they are loaned out?  Adam should know as well.
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Teresa Hutchinson Jun 24, 2010 04:10 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 24, 2010 04:10 PM 
****This is an email****

Hi Teresa,
The netbook is still gone.  Last month I called 
the help desk to inquire about the two netbooks 
that UCS had taken since that one had been gone 
since April 23rd.  I was told that both of the 
requests had been closed so Kevin re-opened 
them.  Two ucs student employees? both came over 
that day and they went looking for the netbooks 
at UCS and returned one of them.  I was told they 
were in their 'supervisors' office.  Not sure if 
that meant Adam or someone else.


Lori P
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Teresa Hutchinson Jun 24, 2010 02:59 PM 
****This is an email****

Hi Lori,

We were just following up with you regarding a 
service request that we have (#35717).  It's 
actually assigned to a student but we have no 
name.  It was relating to a laptop (#20090249) 
that isn't loading profiles to the network.  We 
were just checking to see if you happen to know 
if this is something that we can still be of 
assistance with.

If so, just let us know and we'll be happy to 
help.

Thanks!
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Lance Jewett Jun 08, 2010 01:01 PM 
Task reassigned to Adam Wehner.
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Gabriel Thrash Jun 04, 2010 11:03 AM 
Task reassigned to UCS Tech.
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Gabriel Thrash Jun 04, 2010 11:00 AM 
Told them that the laptops were being tested
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Kevin Elmore May 28, 2010 02:50 PM 
Status changed from (5) Completed to (1) Pending
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Kevin Elmore May 28, 2010 02:46 PM 
Lori Pagel called to see about the location of
this machine.
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Gabriel Thrash Jan 14, 2010 11:23 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 14, 2010 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 14, 2010 11:23 AM 
fixed problems yesterday.
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Chris Marsaglia Jan 08, 2010 10:29 AM 
A latitude 2100 lil' Laptop can't log profiles 
onto the network. It is wireless and when one 
does put in a username and password, the user 
environment error message pops up; saying it 
can't connect to the network.
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