Service Request Ticket - # 35739

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2010 03:06 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Richard Kavanagh student Jan 11, 2010 09:22 AM 
She said she would call back if this started t happen 
again
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Richard Kavanagh student Jan 11, 2010 09:02 AM 
Task reassigned to Self Resolved.
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Richard Kavanagh student Jan 11, 2010 09:02 AM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Jan 11, 2010 09:02 AM 
fixed
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Cinthya Mendez-Garcia Jan 08, 2010 03:07 PM 
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Jan 08, 2010 03:07 PM 
available times: 
until 5pm.

8am-5pm.
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Cinthya Mendez-Garcia Jan 08, 2010 03:06 PM 
says she has shut down her computer twice and the
hour glass pops up once in a while and then it
goes away, then it comes back up. 

says this has not happened to her before

says she did not have anything open says she came
to the computer and logged into the computer and
then this happened nothing will open, the mouse is
working but nothing opens.
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