I took back her laptop to her.  She know that the
DVD drive will not work anymore.

They are electing not to have it repaired, and it
needs to be picked up from the Mac store.

Task reassigned to Brian Berkley.

I can create a Purchase Order for this, once a 
purchase request with part number, and/or quote.  
Also you need to talk to Bill about who is paying 
for it, as it's not in my scope/or job duty to 
make these decisions.  Why is it not covered in 
the warranty? 

1142192 is the repair order number at the Mac Store

$494 repair estimate

503-594-0212

It is not a warranty repair, and there is physical
damage to the drive slot, some of which is from a
student worker attempting to straighten the bent slot.

I don't know if we can charge the repair to Denise
Visuano's department totally, or if they will
split the cost, since our department is partly
responsible for some of the cosmetic damage in
trying to straighten the case around the optical
drive slot.

Taking it to Mac store 2/5/2010

Task reassigned to Brian Berkley.

Task reassigned to Richard Kavanagh.

****This is an email****
Cinthya,

No, the matter has not been resolved, if this is
the request for the Mac laptop.

Denise Visuano,
Director, Public Relations


On 02/03/10, UCS ServiceRequest
 wrote:
>
> Hi I am Cinthya Mendez from Computing Services
and I am contacting you about a service request,
#35742 entered on January 8. We are not certain if
this is still an issue for you. If you continue to
experience the problem, please give us a call at:
503-838-8925. We appreciate your patience!
>
> If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.
>
>
> Thank you,
>
> Cinthya Mendez
>
>
> -- 
> Service Request Desk Rep
> 503-838-8925 

****This is an email****
I will be out of the office Monday, Feb. 1 through
Thursday, Feb. 4, 2010. For news and media
assistance, please contact Lisa Catto,
cattol@wou.edu, x88163. For graphic design
assistance, contact Betty Orwick, orwickb@wou.edu,
x88813,

Thank you,
Denise Visuano

available times: 
until 5pm today.

she is trying to put a DVD in her Mac and it tells
her it is not in the right region, and she does
not have the right to change it to region one.
she wants to know if someone can help her out with
this.

Phone: 8-8349