Service Request Ticket - # 35762

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2010 09:16 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20060328[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in LCD Monitor #1907FP
Serial No. CN0DC32371618688ACZA Location PDR
TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Feb 01, 2010 07:59 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Feb 01, 2010 07:59 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Feb 01, 2010 07:59 AM 
****This is an email****

I was able to tinker a bit and they are working 
now.  Thanks so much for following up though.  
Hope you have a great week Teresa!

Kim
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Teresa Hutchinson Jan 28, 2010 04:02 PM 
****This is an email****

Hi Kim,

We were just letting you know that we still have 
a task for you (#35762) relating to new monitors 
not functioning properly and not starting up 
correctly.

Thank you for your patience and we'll help with 
this as soon as possible.
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Kevin Elmore Jan 11, 2010 09:16 AM 
she's only gone today from noon-1:30.
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Kevin Elmore Jan 11, 2010 09:16 AM 
one of her two monitor was not on, so I walked her
through the "Extend my desktop onto this monitor"
in the Display settings.  Neither monitor came on
after she hit apply and also now after a hard reboot.
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