Service Request Ticket - # 35773

Service Request Information

CONTACT Name Quiring, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2010 10:48 AM
Department Human Resources Phone 88141
Location Email quirings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070635[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0748BE8424 Location PDR

CPU Unknown


OS Unknown Software Moicrosoft office Pro Plus 2007 from P0064403

Wired NIC 00:14:4F:B7:89:12

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 29, 2010 01:32 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 29, 2010 01:32 PM 
Fixed. Was Megastat add-in for Excel was hosed and
causing problems with Excel.
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Brian Berkley Jan 12, 2010 03:40 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 12, 2010 03:40 PM 
****This is an email****
Sandy,

When you have problems accessing something from
the J drive folder from the thin client in the
mail room, you need to call me immediately, so I
can actively trouble-shoot the problem.

Thanks,
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Kevin Elmore Jan 11, 2010 10:48 AM 
****This is an email****
The thin client in the mailroom will not allow me
to open the folders in the J drive folder. 
Computer #20070635[Edit Inv].  When I go to the J drive and
open mailroom, package info, RSC and today's date
it comes up with 'Could not load some objects
because they are not available on this machine'. 
 I have to click the box about 20 times and then I
can get into the folder.  We need to have this
fixed asap because we use this machine to log
packages on a regular basis. 

Thanks

Sandy Quiring
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