Service Request Ticket

Service Request Information

CONTACT	Name	Allen, Paul	Date	Jan 11, 2010 10:59 AM
	Department	Financial Aid	Phone	88686
	Location		Email	allenp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080592 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FG23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B8:2C

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 12, 2010 01:21 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 12, 2010 01:21 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 12, 2010 01:21 PM	**This is an email** Thank you for the offer! Everything is working. I'll let you know if it changes. Paul	Add Attachment
Teresa Hutchinson	Feb 12, 2010 01:03 PM	**This is an email** Hi Paul, We were just checking in with you regarding a service request that we have for you (#35775) relating to a printer needing additional software. If this is something that we can still be of help with, just let us know, we'll be glad to help. Thanks!	Add Attachment
Adam Wehner	Feb 10, 2010 01:36 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 10, 2010 01:36 PM	Called and left VM for him to call me back with what he needs and when I can install it.	Add Attachment
Brian Witt	Jan 13, 2010 08:35 AM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Jan 11, 2010 10:59 AM	The printer is 20031276. This is a new to financial aid department staff member. He has just moved to his cubicle in finaid.	Add Attachment