Service Request Ticket - # 35785

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2010 12:43 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070543[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 7x8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260

Wired NIC 00:1A:A0:7B:CE:E3

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 11, 2010 03:54 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Jan 11, 2010 03:54 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Jan 11, 2010 03:54 PM 
gave her admin rights, called and had her isntall
firefox and it works, gets stuck at 20% in IE7
 Add Attachment
Brian Berkley Jan 11, 2010 03:26 PM 
First, have her use Firefox, we haven't determined
what is causing mail to not display in IE 8.

2nd, the printer she needs to connect to is:
\\bart\ed-guppy
 Add Attachment
Kevin Elmore Jan 11, 2010 12:46 PM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Kevin Elmore Jan 11, 2010 12:46 PM 
She has correspondence that has to needs to be
taken care of today.  She may stop in at the
window soon.
 Add Attachment
Kevin Elmore Jan 11, 2010 12:43 PM 
She can log into the email, but there is nothing
in the preview pane nor after double clicking the
subject line to open the email.

88376 is her extension (she's a GTA in Education)
 her office number is 101.
 Add Attachment